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Assistant Manager – Field Operations
Qualdoc · Allentown, NC, United States
About The Role
Key Responsibilities
- Lead and support Supervisors in executing multiple field projects safely, efficiently, and in compliance with DOT/FRA regulations and company standards.
- Assign work, monitor progress, and ensure projects are completed on time, within budget, and according to customer expectations.
- Provide hands-on leadership in the field, including coaching, problem-solving, and responding to emergency service calls as needed.
- Conduct regular site visits to evaluate safety, quality, and operational efficiency.
- Identify operational risks and implement effective solutions.
- Build and maintain strong relationships with railroad customers, field partners, and regulatory agencies through proactive communication and coordination.
- Train, mentor, and develop team members.
- Support hiring, performance evaluations, and ongoing employee coaching.
- Assist with workforce planning, budgeting, and forecasting.
- Ensure accurate and timely reporting of payroll, labor hours, equipment usage, and project documentation.
- Monitor equipment condition and coordinate maintenance or replacement to ensure operational readiness.
- Support business growth through customer engagement, relationship-building, and participation in industry events.
Skills & Qualifications
- Preferred experience in railroad, heavy equipment, or related field operations .
- Strong knowledge of DOT and FRA regulations .
- Class A or B CDL preferred.
- Proven leadership experience managing teams in field environments.
- Experience operating heavy equipment, including cranes, trucks, excavators, and similar equipment .
- Ability to read and interpret crane load charts and rigging requirements .
- Strong communication skills with the ability to lead, coach, and influence others.
- Proficiency in Microsoft Office and ability to learn operational software systems.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required safety and certification programs.
Physical & Work Requirements
- Frequent overnight travel required.
- On-call availability with the ability to report within 1 hour when required.
- Ability to work in all weather conditions and physically demanding environments.
- Extended work hours, including weekends and holidays, as operational needs require.
- Active, hands-on role involving walking and working in railroad environments.
- Ability to lift up to 50 lbs.
Benefits & Career Opportunities
- Competitive compensation
- Training and certification opportunities
- Medical, dental, and vision insurance
- 401(k)
- Disability, Life & AD&D Insurance
- Paid Time Off and Holidays
- Career advancement opportunities
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