Customer Service / Logistics Specialist

We are looking for a proactive and detail-oriented Customer Service / Logistics Specialist to join our team. In this dual role, you will act as the primary liaison between our customers, carriers, and internal operations to ensure smooth order fulfillment, timely shipments, and exceptional client satisfaction. The ideal candidate thrives in a fast-paced environment and excels at problem-solving, multi-tasking, and communication.

Responsibilities

• Act as the main point of contact for customers regarding order status, shipment tracking, delivery schedules, and inquiries.
• Resolve order delays, shipping issues, or customer complaints promptly with empathy and professionalism.
• Maintain open, proactive communication with clients to provide regular updates on their orders and shipments.

Requirements

• Experience: 1–3 years of experience in Customer Service, Logistics, Transportation, or Order Management.
• Education: High school diploma required; Associate’s or Bachelor’s degree in Supply Chain, Business Administration, or related field is a plus.
• Language Skills: Advanced/Fluent English (strong written and verbal communication).
• Technical Skills: Proficiency with ERP/CRM software (SAP, Salesforce, QuickBooks, etc.), logistics tracking tools, and MS Office (especially Excel).
• Core Competencies: Strong problem-solving skills, high attention to detail, excellent time management, and ability to handle high-stress shipping scenarios.