Hotel Customer Support Coordinator – Remote

Key Responsibilities

• Assist clients with hotel and resort research based on their preferences, dates, and budget
• Review available accommodations, property features, and reservation options
• Support clients with hotel booking and confirmation details
• Communicate important reservation information and updates clearly
• Assist with questions, modifications, and other reservation-related needs
• Research property locations, amenities, room options, and available services
• Maintain accurate client preferences and reservation records
• Provide timely follow-up throughout the planning and booking process
• Utilize online booking platforms and approved industry resources
• Follow established procedures for reservations and client documentation
• Deliver professional and courteous customer support

Qualifications

• Strong customer service and interpersonal skills
• Clear written and verbal communication
• Excellent attention to detail and organization
• Ability to research and compare information online
• Comfortable learning new reservation platforms and systems
• Ability to manage multiple requests and follow through independently
• Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required
• Must be 18 years of age or older
• Reliable computer and internet access