ServiceNow Developer (CSA & HRSD Certified)

• We are looking for a  ServiceNow Developer  to join the  Sopra Steria Polska  team and contribute to the projects for our clients.
• Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.
• Responsibilities:​

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Qualifications

Must Have Requirements

• 4+ years of hands-on experience  with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification and HRSD (Human Resources Service Delivery) certification are required.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Nice to Have

• Additional ServiceNow certifications (e.g., CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules, such as SLO, ITOM, or similar.
• French B2/C1.

What we offer: 

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, [copyrights* tbc], life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten. 
• DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud). 

• ADDITION: free parking, fresh fruits, workation. 
• In case of questions, please contact the HR team. 

The recruitment process for this position consists of two stages

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range

• UOP: 12 000 -16 000 PLN gross/month;
• B2B: 100-140 PLN/h net + vat.
• All information about salary range and its additional components will be provided during the 1st stage of recruitment process.
• At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.