Gloucester, Front of House & Security Brand Ambassador (STARS)

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team Working for one of our high-profile clients in Gloucester , GL3 4AQ.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

• 50 hours per week
• Monday - Friday, 
• Shifts
• Monday - Thursday 07:30 - 18:00
• Friday 07:30 - 15:30
• £17.27 Per Hour
•  
• Responsibilities:
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential criteria

• 5 year checkable history
• Exceptional Customer service skills
• Computer literate

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. 

Essential Skills

• Smart and professional appearance.
• Flexible, professional and adept at working under pressure.
• Outstanding written, verbal and oral communication skills.
• Customer oriented with energy, and a passion for high-level service.
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Approachable, polite and proactive.
• Punctual and trustworthy.
• Great time management and the ability to multitask.
• Have the ability to work independently, and as part of a team.
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment.
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global