Sales & Marketing Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do

Create Remarkable Experiences in Paradise.

Located on the tip of Captiva Island along Florida’s Gulf Coast, South Seas is a premier island resort destination known for unforgettable guest experiences, group business, leisure travel, and destination events. We are seeking a highly engaging, customer-focused Sales & Marketing Coordinator to support our Sales and Marketing teams in driving revenue, strengthening brand presence, and delivering exceptional service to clients and guests.

Position Summary

The Sales & Marketing Coordinator plays a vital role in supporting a high-performing Sales team and ensuring team members have the tools, information, resources, and administrative support needed to deliver industry-leading service. This position works closely with Sales, Marketing, Catering, and Operations to support lead management, promotional efforts, guest and client communications, special events, and administrative coordination that contribute to overall resort revenue and visibility.

This is an ideal opportunity for a highly organized, proactive hospitality professional who enjoys engaging with guests, supporting sales efforts and marketing initiatives, and creating memorable pre-arrival and on-property experiences in a fast-paced resort environment.

Pay Range: $24.00 - $25.00 per hour, non-exempt

Key Responsibilities

Sales & Events Support

• Support the Sales team with lead entry, inquiry follow-up, proposal and contract preparation, and client correspondence.
• Answer incoming calls, qualify inquiries, respond to general questions, and route or schedule follow-up with Sales and Catering leaders as appropriate.
• Assist with group, leisure, and catering sales administration, including contracts, reports, rooming lists, VIP requests, amenities, deposits, and supporting documentation.
• Support event planning and execution through BEOs, resume documents, event orders, detailing materials, and participation in pre-convention, resume, and planning meetings.
• Coordinate site inspections, client visits, and familiarization tours, including itineraries, materials, and on-property logistics.
• Support turnover communication between Sales, Catering, Conference Services, and Operations to ensure accurate execution of booked events.
• Coordinate sales materials, presentation decks, site visit preparation, and collateral for prospecting efforts.
• Help manage CRM data, account activity, and daily or monthly sales reports, recaps, pace, and production updates to support lead management and team communication.

Marketing Support

• Assist with marketing campaigns, promotions, email communications, and social media coordination.
• Help maintain current sales and marketing collateral, promotional materials, and content calendars.
• Support brand standards by coordinating collateral orders, updating materials, and ensuring consistency across channels.

Administrative & Operational Support

• Maintain accurate files, CRM records, departmental databases, and updated sales systems while assisting with incoming inquiries and calls.
• Assemble sales kits, maintain collateral and supply inventory, and coordinate office supply and collateral orders to support daily department operations.
• Assist with reporting, forecasting, budget tracking, event actuals, and other departmental administrative needs.
• Respond to client and internal requests in a timely and professional manner and coordinate with vendors, partners, and internal departments to support sales and marketing initiatives.

What are we looking for?

Qualifications

• 1–3 years of experience in hospitality, sales, marketing, events, or administrative support.
• 1 year or more of experience in a full-service hotel or resort environment preferred.
• Exceptional organizational and multitasking skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with CRM systems and hotel sales platforms such as CI/TY, FSPMS, or similar systems preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business demands and event activity.
• Professional demeanor with strong client-facing skills.

Skills & Competencies

• Detail-oriented and highly organized
• Strong written communication and presentation support skills
• Ability to manage multiple priorities in a deadline-driven environment
• Strong collaboration skills across departments
• Interest in hospitality sales, marketing, and guest experience

Physical Requirements

• Majority of tasks are performed indoors at a desk, with occasional movement throughout the resort for meetings, site visits, and event support.
• Ability to sit for extended periods, use a computer for much of the workday, and perform tasks requiring visual acuity, hearing, speaking, and manual dexterity.
• Ability to stand, walk, bend, reach, and occasionally lift up to 20 pounds.

Our Property

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Daily Shift Meal

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation

$24.00 -

$25.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.