Order Management Coordinator

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The overall objective of the department in which this position works is

Efficiently and effectively warehouse and distribute Maui Jim product to all distribution centers and customers both domestically and internationally. Provide outstanding customer service and support to all internal and external customers

Hours: Monday-Friday 9:00AM-5:30PM

Pay: $20/ hour

The major function of this position is

Drive accurate and on time delivery for core outbound orders by handling order flow during a designated time frame. Strive for accuracy and proactively seek solutions for potential problems with constant communication between Sales support, Customer Service, and department leadership.

Essential Duties

• Prepare hourly batches for picking which includes monitoring tickets for special requests, printing proper labels, accurate pick cart set up, and understanding priorities based on order type and carrier pickups.
• Monitor hourly deliveries that have not processed and work to resolve issues.
• Review tickets at hourly print to pre-sort display and My Maui orders.
• Systematically create waves and batch orders based on order profile.
• Create delivery, waves, and transfer orders for drop ship and web accounts.
• Print stickers for DC and Luxottica orders.
• Assist with set up of special handling orders in terms of proper label printing and pick cart set up.
• Work with the supervisor group on managing order flow. Anticipate potential back-order situations, work with team to quickly bring these to order completion.
• Monitor order flow inbox to offer support for orders needing cancelled or reversed for change. Professionally communicate with Sales Support, Customer Service, and teammates about ship times, order priority, quality, labeling, and accuracy.
• Process Shipment Routing, including updating deliveries with routing information.
• Responsible for the sticker printing, sort, and set up of materials for Luxottica orders.
• Assist with MM conversions and reconciliation.
• Provide backup support for order management, picking, packing, and shipping.
• Encourage and drive change. Operational excellence is the goal, and there is always room for improvement.
• Perform all other duties as requested or required.

As a guide, indicated below is the preferred education and experience for this position

High school graduate with 2+ years fulfillment or warehouse experience. Advanced customer service experience required.

Listed below are the particular skills preferred for this position

• Ability to professionally communicate across all levels of the business
• Strong SAP Knowledge
• Ability to multi-task and prioritize
• Ability to work in a neat and well-organized manner
• Ability to take initiative and make decisions
• Ability to work in a team environment
• Strong ability to identify operational improvement opportunities
• Ability to provide outstanding customer service
• Positive attitude and behavior
• Aloha Spirit

Special Physical Requirements

• Ability to lift 40 lbs independently
• Ability to move at a fast pace
• Ability to stand for long periods of time
• Ability to key data into a computer for extended periods of time
• Ability to pick orders off the shelf
• Ability to push/pull carts

Work Shift

1st Shift (United States of America)

Special Language Requirement (If Applicable)

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance
• Voluntary Life & AD&D Insurance
• 401K Match
• Paid Bereavement
• Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.