About The Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY

The Sale Associate is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Greeting guests.
Answering questions - accurately and politely.
Answering the phone.
Making proficient sales transactions - using a point-of-sale system.
Handling cash and other forms of payment.
Maintaining proper cash drawer balances.
Directing guests to areas/restrooms.
Demonstrating impeccable product knowledge.
Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
Maintaining a clean and organized store.
Maintaining proper product stock levels – through retail pulls & inventories.
Displaying Retail product – through HRC’s visual display standards.
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
Assuring the complete satisfaction of each guest.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

High School diploma, or GED required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
Must successfully pass background check.
Must be at least eighteen (18) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Prior experience in the Gaming industry strongly preferred.
Maintaining a well-groomed appearance.
Following all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.

KNOWLEDGE OF

Basic mathematical skills.
Excellent customer service skills.
Microsoft Word and Microsoft Excel.

ABILITY TO

Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of team members and guests.
Remain calm in a hectic, fast-paced atmosphere.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Restock needed materials and retrieve items.
Use a cash register.
Distinguish between different denominations of currency and make correct changes.
Use machines and equipment including but not limited to; include cash register system, credit card machines, and calculator.
Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.