About The Role

Job Description Summary

As the Customer Account Analyst you will be joining a fast-paced environment as part of the GE HealthCare Service Operations team. In this role, you will have an opportunity to work alongside experienced professionals within the various areas of Service Operations, Field Service, Service Sales, Quality, and Finance. You will gain exposure supporting both Sales and Service, and assist the greater organization in achieving its annual goals and objectives as an active participant.

Job Description

Key Responsibilities

Handling external customer service inquiries (from hospitals and clinics throughout Canada)
Drafting service agreements and quotes
Entering service agreements into the CRM platform
Working alongside and supporting internal customers (such as Service Management, Account Managers and Field Service Representatives)
Maintaining and updating the Standard Operating Procedures (SOPs) for the GE Healthcare Customer Service Centre
Billing reviews and invoicing
Maintaining and tracking Service contracts for the region assigned
Actively working with the Accounts Receivables and Finance departments to ensure timely closure of collections issues

Required Qualifications

Knowledge level is comparable to a Bachelor's degree from an accredited university or college.
Strong influencing skills
Excellent analytical skills with great attention to detail
Highly developed communication and interpersonal skills, appropriate for a professional office setting
Self-motivated with great willingness to learn multiple systems and processes
Understanding of basic Financial principals
Demonstrated quality experience in a Customer Service capacity

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