About The Role

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Job Duties

Lead daily operations of ERP and corporate applications, ensuring stability, security, and optimization for end-user needs.
Provide guidance and support for application maintenance, issue resolution, and team performance management.
Evaluate system gaps and recommend solutions or consolidations to improve functionality and reduce complexity.
Partner with leadership on application roadmaps, upgrades, enhancements, and integrations while ensuring proper change control.
Monitor user feedback and operational metrics to identify and implement usability, performance, and support improvements.
Ensure compliance with regulatory requirements, maintain accurate documentation, and align processes with business objectives.
Promote cross-functional collaboration, knowledge sharing, and a culture of accountability and continuous improvement.

Minimum Qualifications

Bachelor’s Degree equivalent 5 years related experience in Information Systems or a related discipline required.
5 years experience supporting, administering, or improving business-facing applications within a complex organization, preferably in a healthcare or mission-driven environment. and
2 years experience managing or leading teams responsible for application operations and support. and
Strong understanding of server environments, application hosting, and integration with operational processes.
Deep knowledge of corporate applications, security compliance, and experience with ServiceNow or similar IT service management tools.
Ability to manage full application lifecycle, including implementation, upgrades, enhancements, and decommissioning.
Proven skills in vendor management, stakeholder engagement, and effective collaboration across technical and business teams.
Familiarity with cloud-based systems, SaaS models, and structured approaches to change management and release coordination.

Preferred Qualifications

ITIL Foundation or higher – for service management and operational support process maturity
Relevant platform certifications – such as OnBase Certified System Administrator, CCURE 9000, or HealthStream administrator training
Server administration certifications – such as Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Server+, or VMware Certified Professional
Security-related certifications, such as CompTIA Security+ or CISSP, especially for roles involving access control and server security oversight
PMP or comparable project management certification – helpful but not required

Additional Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.