About The Role

If you’re looking for an innovative, forward-thinking, and rewarding insurance career in Manitoba, look no further than Brio Insurance.

Working for Brio Insurance means having fun, working with your friends, going above and beyond for your clients, and supporting your co-workers. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation including an annual bonus program, 100% company paid health benefits including a professional attire benefit, employer-matched pension plan, paid continuing education (including immersion courses), and career advancement opportunities within our brokerage.

At Brio Insurance, our culture code is

Do good
Be better
Own it
Move forward
Create fun

The Supervisor, Auto Insurance I is a member-focused local Brand Champion who motivates, coaches and develops frontline retail staff. They foster an environment with a positive and consistent advice-based client experience that assists the branch in achieving its goals. Overseeing the daily workflow of the frontline retail operations, they ensure that all established policies and procedures are followed.

The Supervisor, Auto Insurance is also responsible for processing auto insurance policies and a variety of personal lines policies and intricate insurance contracts related to residential homes and personal belongings (at management discretion).

Key Responsibilities and Accountabilities

Assist with internal training of new staff
Supervises branch staff
Maintain current auto extension book of business
Quote new home business policies as required
Write Sandbox Mutual Insurance Extension / Got Toys policies
Identifies client needs and provides information on varying insurance packages such as risk coverage, benefits and other policy features best suited to meet the client's needs; works with clients to manage and reduce their risk.
Recommends and implements a client’s insurance coverage, premiums and collects payment
Promotes Brio Insurance products and services.
Responds to emergencies and assists clients with their claims.
Performs administrative duties such as batching, monitoring and ordering of supplies and promotional materials, and end of day balancing.
Support the achievement of department and organizational goals as well as actively participates in regular staff meetings.
Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
Maintain thorough knowledge of and adhere to organizational policies and procedures on risk management, confidentiality, security and fraud prevention.
Organize, schedule and monitor client staff activities to ensure that maximum service levels are being provided to clients and that work flows smoothly.
Establish performance standards in collaboration with the Managing Partner; evaluate performance of staff; identify training and development needs; participate in and deliver disciplinary actions.
Ensure branch is adhering to Audit and compliance requirements.
Resolve more complex problems and client complaints referred by staff to ensure the needs of clients and Brio/Interlake Insurance are met.
Identify and recommend changes within the department to enhance client service and create efficiencies.
Identify client needs and promote the appropriate products and services, referring when necessary.
Collaborate with the Managing Partner to successfully roll out newly established organizational procedures. Ensure activities conform to policies, procedures, legislation and regulations.
Review (randomly) routine staff correspondence with clients to ensure professionalism and accuracy are adhered too.
Provide input into the development of and support the achievement of organizational goals.
Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention. This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.
Ensure all MPI KAP duties are adhered too.
Ensure adequate MPI inventory is kept on hand.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

Working towards Level 3 Brokers Insurance License
Completed all MPI/Special Risk Extension training courses
Solid understanding of MPI Commercial vehicle coverages
Demonstrated desire to serve others in a friendly and professional manner
Strong interpersonal and communication skills, both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Knowledge of Brio Insurance products and services
Ability to follow standardized policies and procedures
Knowledge of risk management within the insurance industry
Proficient computer skills
Solid working knowledge of EPIC system