About The Role

Monitor terminal operations to detect congestion or unusual incidents and coordinate corrective actions with terminal operations, security, and other relevant teams.
Ensure seamless baggage delivery operations by monitoring processes and resolving delays.
Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to ensure parking stands are allocated before flight arrival and maintain on-time block and off-block operations.
Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances according to flight plans.

Perform manual or automated announcements within the terminal as required by airlines or terminal operations.
Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions.
Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS ).

Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly.
Work with ATC for flight arrivals, parking allocation, runway changes, towing permissions, and other operational updates.
Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts.

Ensure adherence to SOPs and regulatory requirements and support compliance with internal and external audits.
Capture operational data and prepare reports for shift summaries, incidents, and performance tracking.

Assist staff in completing mandatory compliance training related to aviation standards, safety protocols, ISO certifications, and operational excellence.
Participate in mock drills, operational simulations and cross-functional training to ensure seamless coordination with other departments.