About The Role

Administrative Assistant

Bupa Mindplace Edgbaston, Harborne Court, 67-69 Harborne Rd, Birmingham B15 3BU

Permanent. Full time, 37.5 hours.

£27,900 per annum plus excellent benefits

Monday to Friday on shifts between 8am – 10pm & rotational Saturdays 9am – 5pm

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.

As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

We make health happen

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

You’ll help us make health happen by

Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
Proactive in maintaining a well-presented reception and waiting areas
Ensuring customer reports are dispatched from centres within the desired time frame. This includes

effective management of abnormal results

Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
Generate letters as required by the business.
Monitor stocks and order goods when required.
Process invoices/delivery notes as per Bupa policy
Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.

Key Skills / Qualifications needed for this role

Excellent communication skills both written and verbal
Deliver an outstanding customer service by being friendly and welcoming
Administrative and reception experience
Well organised, reliable and have a proactive attitude
Computer literate
Knowledge of medical terminology (desirable)

Personal characteristics

Flexible with hours, days and shift patterns
Adaptable to a changing environment
Resilient and driven to provide a world class service in challenging situations
Well-developed communication skills.
Effective time management.
Ability to work autonomously in a busy environment.
Understanding of the business environment.
Ability to work well within a multi-disciplinary team

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more

25 days’ holiday (increasing with service) + option to buy/sell
3 paid volunteering days
Enhanced pension & life insurance
Bupa health insurance
Discounted dental cover
Digital GP access
Emotional and family wellbeing support
Financial wellbeing resources
Support for carers

Why Bupa?

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.