Cebu

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement

College Graduate

Qualifications

• At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
• Knowledge of complaints management in medical device industry
• Good oral and written communications in English
• Working knowledge of Microsoft Office, Excel, Power Point

Job Description

Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.

Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution.

Team Leadership: Inspire and guide your team to consistently achieve SLAs, tackle complex challenges, and uphold data accuracy alongside HIPAA standards.

Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.