About The Role

Benefits: We offer medical, dental, vision, voluntary life insurance, and a generous paid time off (PTO) policy.

Position Summary

This position is responsible for assisting in the oversight of the site's day-to-day operations. The Assistant Manager focuses on one or more of the following areas: providing support and development to shelter staff navigating through the day-to-day operations as well as case management and peer support, ensuring tasks are being completed and all reporting is up to date.

Qualifications

High School diploma or GED is strongly preferred but not required.

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Two (2) or more years of social services experience; and/or equivalent combination of education and experience preferred but not required.
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Three (3) or more years of supervision is preferred.
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Committed to trauma informed care and harm reduction approaches.
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Demonstrated experience in mediation between persons exhibiting escalated behavior.
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Strong organizational skills and ability to manage multiple participant s' needs effectively.

Supervision & Guidance

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This position operates under general supervision and will receive regular direction, support, and performance feedback from leadership.
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The role requires initiative, reliability, and regular communication with supervisors regarding project progress, challenges, and development needs.

Essential Job Duties Include (But Not Limited To)

Site & Staff Support

Develops relationships with shelter staff and participants.

Communicates and works closely with the Shelter Manager and ensures participant transition and action plans are implemented in a timely manner.

Provides calm, decisive leadership to staff while on shift.

Helps facilitate coverage when on shift as needed.

Communicates participant or safety concerns proactively with the Shelter Manager.

Communicates updates to the Shelter Manager.

A first point of contact for community partners and service providers coming on site.

Carries out shelter protocols and emergency procedures in the event of an incident.

Ensures that Pass Downs are reviewed daily to support staff in addressing participant concerns.

Post relevant updates to homebase and the pass down log.

Uses trauma-informed care principles when interacting with staff and participants.

Goes over participant grievance forms and follows up with the Shelter Manager as needed.

Meets with case managers weekly to review care plans and participant progress. Help case managers implement and build care plans by identifying action steps and resources.

Establishes and implements training for staff in both individual and group settings.

Assists in the onboarding process of staff including sending out required training, tracking completed onboarding steps, and following up with staff to complete any missing tasks related to onboarding.

Ensures staff have all the tools to help them meet job expectations and requirements.

Trains, coaches, and develop staff. Address concerns with staff and provide support as needed.

Attends and engages with regular monthly Safety Team meetings and reports to the Safety Training & Compliance Manager.

Case Management Support and Process Implementation

Collaborates with Salem Housing Authority, ARCHES, and other service providers to help strengthen partnerships between providers and case managers.

Supports the Navigation team in identifying referral needs including, but not limited to, HSN, FCO, Outreach, YHDP Outreach, drug and alcohol treatment, domestic violence services, and housing services.

Supports Case Managers with their ability to assist participants in obtaining a birth certificate, ID, free phone, transportation vouchers, Oregon Health Plan, and other resources, as needed.

Answers questions from participants and clarifies site expectations and standards.

Conducts intakes for incoming participants.

Assigns new participants to Case Managers.

Oversees the outtake process is successfully completed upon participant departure. Completes weekly staffing with Navigation team and help identify any case management support needed.

Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.

Supports Navigation team coverage as needed.

Data, Documentation, and Compliance.

Ensures thorough and accurate documentation of client interactions, services provided, and progress toward housing and health-related goals.

Submits all data, case notes, and reports as required by program and grant guidelines.

Ensures all Personal Health Information (PHI) is handled in compliance with HIPAA standards.

Participates in case conferencing and interdisciplinary team meetings to coordinate client care and share insights on best practices for health and housing stability.

Assists in developing case management strategies in coordination with shelter managers and Case Management teams.

Participates in training initiatives, including the Community Health Worker Training Initiative and Learning Management System development, to enhance team capacity.

Provides training and guidance to staff and participants on navigating the healthcare system, understanding medical coverage options, and advocating for healthcare.

Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.

Ensures tracking and reports on participants' progress toward case plan goals, including health, housing, and income outcomes.

Upholds supportive housing policies and procedures while maintaining healthy, professional relationships, and boundaries with participants.

Cultivating the Mission and Values of C@P Through Community Partnerships and Collaboration

Demonstrates commitment to trauma-informed care and harm-reduction approaches.

Networks with and attend meetings alongside social service agencies to promote interagency communication, coordination, and continuity of care.

Participates in collaborative opportunities alongside local partnering organizations

Collaborates with all team members in a respectful and collaborative manner, following C@P’s values of seeing with compassion, building relationship, practicing empathetic listening and pursuing peacemaking, while utilizing the outward mindset and non-violent communication principles.

Attends all required training, team meetings, and learn about policies and procedures for C@P operations.