Ophthalmic Technician/ Call Center Agent

Job Type: PRN

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.

Position Summary

This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.

Key Results Areas (KRAs)

• Patient assessment
• Patient care
• Patient education
• RX authorization
• Patient satisfaction
• Chart documentation
• Physician schedule
• Patient triage
• Other duties as assigned.

Core Competencies

• Knowledge of safety, compliance, and regulatory issues
• Excellent interpersonal, communication, and organizational skills
• Excellent customer service skills
• Committed to supporting UCH’s standard to medical excellence

Requirements

Education & Experience

• High school graduate, or equivalent Required
• At least 1 year of relevant clinical experience Required
• Certified Ophthalmic Assistant (COA) certification Preferred