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Resident Director

PeakMade Real Estate · Austin, TX, United States

Executive LevelQuick applyfull-timeabout 2 months ago

About The Role

The Resident Director (RD) plays a key leadership and community-building role in our student housing apartment complex. The RD is responsible for fostering a safe, inclusive, and engaging residential experience. The RD supports student well-being, enforces community policies, helps coordinate programming, and serves as a first point of contact for conflict resolution and after-hours issues.

What You’ll Do

  • Build positive relationships with residents and maintain a visible presence within the community.
  • Serve as a resource and support system for residents, providing guidance and referrals as needed.
  • Promote and enforce community policies and housing guidelines to ensure a respectful living environment.
  • Respond to after-hours situations or emergencies (e.g., noise complaints, wellness checks, lockouts, minor incidents).
  • Assist with roommate conflict mediation and general resident concerns.
  • Support move-in and move-out processes, including orientations and inspections.
  • Help plan and facilitate community events or engagement activities.
  • Conduct routine walk-throughs and report maintenance or safety concerns.
  • Collaborate with property management and student housing staff on community operations.

What You'll Need

  • Prior experience in student housing, residential life, or campus leadership preferred.
  • Strong interpersonal, conflict resolution, and communication skills.
  • Ability to remain calm and professional in high-pressure or emergency situations.
  • Reliable, approachable, and committed to creating a positive student living environment.
  • Must be able to participate in after-hours on-call rotation (if applicable).

What You’ll Get (Peak Perks)

  • Paid Parental Leave + one free year of free diapers
  • 15 Days of PTO + 2 additional “Me Days”

401(k) Match

  • Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program
  • Leadership training
  • Additional rewards and recognition

10 Year “Peakiversary” Trip

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.

Our Mindsets

People Matter Most

Do the Right Thing

Create Moments

Own It

Evolve

Visit website

PeakMade is a collection of real estate brands committed to building communities that put people first. That means when something is PeakMade, it’s not only built upon expertise and experience, it’s built upon a foundation of community.

Since 2011 when our predecessor company, Peak Campus was founded, we’ve earned a reputation as being a leader and trusted partner in student housing. That same commitment to excellence has extended the PeakMade approach to the management and development of multi-family and built to rent communities. We specialize in creating exceptional moments in the everyday lives of our residents, prospects, partners, and teams.

We are in the people business. We serve our teams, residents, clients and partners. We are driven by five key mindsets that influence our culture, growth and quality of work. These mindsets provide a compass for what it means to be PeakMade.

PEOPLE MATTER MOST. And we mean all people. We own our responsibility to learn more about the differences that make us stronger, engage and advocate for marginalized groups of people and cultivate mutual respect with our teams, our residents, and our clients.

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