Service Engineer

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Description

Job Title:-Junior Engineer / service engineer

Location: RAM

• Experience : 2 ~5 year
• Industry: Mining & Construction with HEMM experience

Objective of the Role

UG running bd & Surface workshop machine handling

Job Responsibility / KRA

Safety & Compliance: Customer Support & satisfaction Documentation & Reporting: Maintenance & Repair: Field & Underground Service: Team Collaboration:

Competencies

• Safety system knowledge &Understand Importance of safety
• Support day-to-day site operations and ensure smooth functioning of UG machines/equipment
• Monitor machine performance and report abnormalities or breakdowns
• Coordinate with operators, technicians, and supervisors for maintenance activities
• Ensure preventive maintenance (PM) and breakdown maintenance are carried out on time
• Follow and enforce all safety standards and SOPs at site
• Maintain records of maintenance, inspections, and daily reports
• Assist in troubleshooting and root cause analysis of recurring issues
• Ensure proper utilization of manpower and resources
• Support audits, inspections (DGMS, internal, etc.), and compliance requirements
• Communicate regularly with senior engineers and update on site status
• Availability, ,DM, PM,CBM & MTBF knowledge
• CPH, AMC & Rental contract knowledge
• Support new machine commissioning and trials at site
• Ensure proper documentation of checklists (PM, safety, pre-start, etc.)
• Coordinate with OEM/service team for technical support when required
• Conduct basic training/toolbox talks for operators on safe machine handling
• Identify improvement areas and suggest corrective/preventive actions
• Ensure housekeeping and 5S practices at the workplace
• Follow up on pending issues and ensure timely closure
• Support shift handover process with proper communication and reporting
• Ensure compliance with site policies, PPE usage, and safety audits
• Assist in manpower planning and shift deployment
• Special Working Conditions :- If any -Hydraulic & electrical trouble shooting knowledge
• Main interactions of the role :- Manpower & Customer handle

Education Qualification: Diploma & Degree

Reporting Manager: Vijay Kumar Saini

Note -HZL & UG equipment experience candite is priority
#LI-DNI
Come and share your courage to shine with us!
Visit our career website for more information.