Fixed Term

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Job Description

Fixed TermThe role will be responsible for – Primarily support the L&D BCoE team operationally in managing and executing the
of the program like Piramal flagship program/ functional academies/ central learning program initiative to the BCoE team Project Management:

• Coordinating with various stakeholders in executing the learning journey.
• Drive program management and execution of L&D CoE initiatives, including functional academies, leadership programs, and various projects.
• Manage the L&D journey, ensuring effective stakeholder management at all levels until program completion/closure.
• Manage end-to-end execution of learning programs including scheduling, LMS deployment, participant communication, faculty/vendor coordination, and session readiness, along with pre- and post-training program activities.
• Monitor program health across deployment, tracking, reporting, and completion; identify risks and proactively manage escalations to ensure timely and seamless delivery.
• Act as the single point of contact (SPOC) for program tracking, reporting, and stakeholder follow-ups.

Stakeholder Management

• Coordinate for ensuring nominations, follow-ups, and closure for various training programs and any other support required.
• Work with SMEs in execution of the learning journey.
• Coordinate with employees to resolve queries related to LMS or process.
• Custodian between external vendors/facilitators and internal learning team for content or any initiative.

System / Process Management

• Administer the LMS and manage CoE learning data.
• Administer LMS operations including backend configuration, course setup, user management, and issue resolution.
• Ensure data integrity, system hygiene, and seamless user experience across digital learning platforms.
• Continuously improve LMS utilization through workflow enhancements, integrations, and system capabilities.
• Support LMS migration initiatives including data accuracy, audit trail, and smooth transition experience (UI/UX).
• Explore process or learning journey automation, create and maintain learning dashboards.

Data Management & Learning Analytics

• Training data and other CoE initiatives data management on the LMS for reporting and regulatory purposes.
• Provide learning data for various audits, monthly reviews/any other reviews, and regulatory requirements.
• Own L&D reporting (PLU VC and QlikSense) ensuring high data accuracy and timely delivery.
• Generate actionable insights from learning data to support HR and business decision-making.
• Analyze trends across participation, completion, and effectiveness to identify improvement opportunities.
• Develop and maintain dashboards to provide visibility on program performance and learning metrics.

Mandatory Learning Governance & Compliance

• Own end-to-end governance of mandatory learning (PLU VC & Non-PLU VC) including LMS configuration, deployment, tracking, and reporting.
• Drive 100% completion within defined timelines in collaboration with BHRs and business teams.
• Establish tracking mechanisms, dashboards, and escalation frameworks for compliance adherence.
• Ensure audit readiness and provide accurate data for internal, external, and regulatory audits.

Invoices and Budget Reconciliation

• Processing invoices for CoE team.
• Responsible for budget reconciliation for L&D BCoE and ensuring financial prudence and effective administration.
• Track and manage L&D budget including expense booking, forecasting, and reporting.
• Ensure adherence to financial guidelines, procurement processes, and audit requirements.
• Maintain accurate financial records and ensure transparency in reporting and reconciliation.

Vendor & Commercial Coordination

• Manage end-to-end vendor coordination including onboarding, contracting support, scheduling, and delivery management.
• Track vendor performance and ensure adherence to defined SLAs and quality standards.
• Drive efficient invoice processing and timely closure of financial transactions.
• Support cost optimization and budget adherence across L&D interventions.

PLU Administration, Logistics & Infrastructure

• Own PLU administration including infrastructure readiness, program logistics, and vendor coordination for all learning interventions.
• Ensure seamless coordination for venue readiness (physical/virtual), materials, and session logistics.
• Drive operational excellence to ensure high-quality execution and stakeholder satisfaction.