Director of Global Grounds Coffee Shop

Position Purpose

The Global Grounds Manager serves to oversee all aspects of the Global Grounds Coffee Shop, leading a team of both staff baristas and volunteers to promote an inviting atmosphere within Grace Church to be used for fellowship and discipleship.

Main Responsibilities

• Develop and train thriving barista staff and volunteer teams
• Manage and order inventory
• Maintain Global Grounds equipment and oversee any needed repairs/updates
• Schedule staff and volunteers for regular weekly hours and large events
• Develop and oversee Global Grounds performance standards, goals, and priorities

Essential Duties

• Maintain consistency in all areas of service and experience in the coffee shop.
• Serve as the café staff expert, and provide input and support for requested events, activities and church gatherings.
• Make sure that the customer is well taken care of, and respond to their needs.
• Read online reviews on major platforms (Google, Yelp, etc.) and respond when needed.
• Recruit and develop volunteers.
• Ensure the team is prepared and trained on all safety & security protocols.
• Follow and stay updated on all health and sanitation guidelines for products and café.
• Create and distribute schedules for all baristas and volunteers, always at least 2 weeks in advance, ensuring appropriate coverage and rotations.
• Work with Operations Pastor to develop, implement, and manage the budget, inventory, master calendar, and annual plan for Global Grounds.
• Support each barista’s regular Sunday Service attendance.
• Work shifts as a barista either on the team or individually
• Have regular 1-on-1 meetings with barista staff each month.
• Collaborate with Global Outreach Ministry to be consistent in Missions promotion and optimize opportunities for missions awareness

Qualifications

• Must be willing to work Sundays
• Food service experience preferred
• Manager/leadership experience
• Ability to work and lead the team in a fast-paced environment
• Excels in maintaining consistency and managing details
• Ability to confidently and accurately handle money
• A passion for serving the Grace Church congregation and supporting Global Missions

Who We Are

Grace Church is a vibrant, regional, multi-campus congregation in the Cleveland, Ohio metro area, committed to exalting Jesus and making disciples who love Him deeply, grow with others faithfully, and serve the world boldly. Everything we do flows from this purpose: to glorify Jesus Christ through Spirit-empowered discipleship and gospel-centered ministry.

Grace Church serves diverse communities through multiple campuses, including Middleburg Heights, Olmsted Falls, Lorain Correctional Institute, Grace en Español, and several affiliated cultural and language-specific congregations. Our Middleburg Heights campus is our original campus, established in the 1950’s, and serves as our central hub for staff operations. Olmsted Falls is a deeply relational, family-oriented campus rooted in long-term community presence. Our Lorain Correctional campus is a powerful expression of the gospel behind prison walls, marked by discipleship, pastoral care, and spiritual renewal. Grace en Español and our cultural congregations reflect our deep commitment to cross-cultural ministry and accessible, multicultural worship. Grace is also preparing for the launch of a new campus in the diverse West Park neighborhood later in 2026.

As a church community, Grace is known for healing ministries, discipleship, authentic worship and prayer, and a strong commitment to church health and unity. Grounded in our Alliance theology , we proclaim Jesus as Savior, Sanctifier, Healer, and Coming King, and we desire that every ministry and decision reflects His heart. Our longing is to see lives transformed by the power of the gospel and the presence of the Holy Spirit, for the good of our city and the glory of Christ.

Grace has over 4,000 in weekly attendance across campuses and online, with approximately 1800 members. Each year, Grace is blessed to celebrate hundreds of people putting their faith in Jesus, becoming baptised, and diving into deeper life with Christ.

To learn more about Grace, you can visit gracecma.org or view our latest annual report here .