About The Role

Lead, mentor and develop the Facilities team (Receptionist and Facilities Coordinator)
Conduct regular performance reviews and provide ongoing coaching and feedback
Ensure team members have appropriate training, tools and resources to achieve their objectives
Foster a culture of service excellence and continuous improvement within the team
Set clear goals and KPIs for team members aligned with departmental objectives

Oversee facilities vendor contracts, performance and compliance with service level agreements
Negotiate service agreements and manage vendor relationships to ensure optimal value
Monitor service delivery quality and address performance issues proactively
Conduct regular vendor reviews and implement corrective actions when necessary
Identify opportunities for vendor consolidation and cost optimization

Manage facilities budget and control operational costs effectively
Prepare and process purchase orders, track invoices and monitor payment schedules
Prepare monthly financial reports including variance analysis and cost forecasts
Identify cost-saving opportunities without compromising service quality
Ensure accurate budget allocation and expense tracking across all facilities activities

Maintain optimal office operations and consistently high service levels
Oversee asset lifecycle management including maintenance schedules and replacement planning
Manage office space planning, occupancy optimization and workspace allocation
Control supplies inventory and manage procurement processes efficiently
Coordinate maintenance activities and ensure minimal disruption to business operations
Implement preventive maintenance programs to extend asset lifespan

Maintain and update the local Facilities handbook in line with global and regional guidelines
Ensure full compliance with corporate policies, health and safety regulations
Implement and monitor security protocols and emergency response procedures
Conduct regular audits to ensure adherence to standards and identify improvement areas
Stay current with relevant legislation and industry best practices

Drive employee satisfaction by delivering responsive and high-quality facilities services
Provide a clean, comfortable, safe and functional work environment for all occupants
Organize and coordinate internal company events and initiatives
Implement global campaigns and initiatives at the local office level
Manage facilities-related internal communications and intranet content
Act as primary point of contact for facilities-related inquiries and escalations

Monitor key performance indicators and prepare comprehensive monthly performance reports
Identify and implement process improvements to enhance efficiency and service delivery
Evaluate facility performance against evolving business needs and industry benchmarks
Leverage technology and innovation to optimize facilities operations
Gather and analyze feedback to drive service improvements

Minimum 3-5 years of progressive experience in facilities management or similar operational role
Proven track record of leading and developing small teams (2-5 people)
Demonstrated experience managing vendor relationships and service contracts
Strong background in budget management and cost optimization
Experience in a corporate office environment, preferably in a multinational organization

Bachelor's degree in Business Administration, Facilities Management, Engineering or related field (preferred but not mandatory)

English: Intermediate to Advanced level (B2-C1) - written and spoken

Full-time position based in office environment
Occasional site visits to other locations or vendor facilities may be required
Flexibility required for event coordination, emergencies or urgent facilities issues
Some work outside standard business hours may be necessary on occasion