About The Role

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

What You'll Love About Working Here

Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Summary

Leads Medical Assistants and other staff as assigned in day to day clinic operations. Is responsible for orientation and competency training for MA’s.

Requirements

Minimum qualifications

Graduate of Accredited Medical Assisting Program
Current Certification with AAMA, or other nationally recognized certification.
CPR certification or must obtain within 90 days of hire.

Knowledge, Skills, and Abilities Required

Medical Office experience required.
Knowledge of FQHC’s preferred

Duties and Responsibilities

Oversee and manage clinical flow, the interaction of all MA staff, and all daily functions.
Coordinate scheduling of all MA staff and their PTO and sick call.
Ensure all MAs provide quality medical care by providing comprehensive training and overseeing ongoing competency.
Inspire fellow team members to fulfill Heritage’s mission to provide compassionate quality care to our community.
Promote a positive work environment in which team members willingly serve each other and refuse to tolerate unacceptable treatment of others.
Manage and train MAs to continually improve performance and skill level.
Recognize achievements and give team members Performance Evaluations.
Delegate and manage non-care related tasks like temperature logs, immunization logs, stocking, inventory, etc.
Train all MA team members to provide outstanding customer service.
With the support of the MA Nurse Manager, work to resolve conflict among team members and take necessary disciplinary measures.
Ensure that all MA staff are in compliance with OSHA, HIPAA and other government regulations.
Ensure that all MA staff are in compliance with Heritage Health policies.
As a working lead, is able and willing to perform any and all MA tasks. Responsible for completing MA tasks when need arises.
Attend management/other meetings as scheduled.
Participate on committees as necessary.
Order supplies/MMN medications.
Perform yearly inventory.
Assist providers/medical assistants with emergency care of patients in the clinic.
Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
Regular and predictable attendance is an essential function of this position.
Perform other job-related duties as assigned.