Learning Coordinator 2

Business Skills

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• Excellent written and verbal communication skills.
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• Strong organisational and planning capability.
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• High attention to detail.
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• Strong stakeholder management skills.
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• Good analytical and reporting skills with proficiency in Microsoft Excel.
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• Ability to prioritise multiple activities simultaneously.
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• Strong digital literacy across Microsoft Office and collaboration tools.
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• Demonstrates ownership, accountability and a proactive approach.
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• Comfortable working under pressure in fast-paced environments.
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• Strong problem-solving and decision-making capability.

Illustrative Role Responsibilities

Programme Coordination

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• Coordinate end-to-end logistics for leadership programmes and learning events.
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• Manage programme schedules, milestones and readiness activities.
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• Coordinate participant enrolments and programme administration with internal learning teams.
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• Monitor programme timelines and ensure all deliverables are completed on schedule.
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• Coordinate project activities across multiple stakeholders and locations.

Event & Venue Management

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• Coordinate hotels, venues and event logistics.
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• Manage relationships with external event vendors, printing suppliers and venue partners.
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• Coordinate room layouts, branding, signage and learning environments.
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• Ensure programme materials, participant packs and event collateral are available and correctly positioned.
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• Support venue walkthroughs before programme delivery.
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• Monitor venue readiness and resolve operational issues promptly.

3

Operational Delivery

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• Provide on-site operational support during learning programmes and leadership events.
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• Coordinate facilitators, ambassadors, venue teams and suppliers throughout programme delivery.
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• Manage last-minute programme changes and operational requests.
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• Ensure seamless participant experience throughout programme execution.
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• Monitor quality standards and ensure all operational activities align with programme requirements.

Experience

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• Experience supporting complex projects or programmes.
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• Experience coordinating learning programmes, events or large-scale training initiatives.
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• Experience working with multiple stakeholders and external vendors.
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• Experience working within fast-paced operational environments.

Knowledge & Skills

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• Project coordination
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• Event coordination
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• Stakeholder management
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• Vendor management
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• Logistics coordination
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Microsoft Excel

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• Planning and organisation
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• Excellent Communication skills ( written and verbal)
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• Problem solving

Behavioural Competencies

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• Ownership and accountability
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• Exceptional attention to detail
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• Strong organisational capability
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• Adaptability and resilience
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• Initiative and proactive problem solving
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• Customer focus
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Collaboration

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• Exceptional communication skills
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• Calm decision making under pressure

Travel Requirements

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• Occasional travel (up to 10%) to support programme delivery across locations.
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• Flexibility to support multi-day learning programmes and events outside standard business hours where required.

Critical Success Factors

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• Demonstrates a 'can-do' mindset and takes ownership without waiting for direction.
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• Notices operational issues before they become problems.
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• Thrives in fast-paced, live event environments.
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• Delivers consistently high standards with meticulous attention to detail.
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• Builds trusted relationships with clients, vendors and internal teams.
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• Balances multiple priorities while maintaining calm under pressure.