Patient Access Manager

About the Role

Under the leadership of the Director of Patient Access will be responsible for successfully managing the organizational and administrative operations of the 24/7 Patient Access Department. Performs supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer services, patient satisfaction, staff development and fiscal goals. Responsible for assisting in the managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and accounting staff to ensure appropriate patient placement.

This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations) as needed.

What You’ll Bring

Minimum Education

Bachelor's Degree (Required)

Minimum Work Experience

5 years (Required)

Required Skills/Knowledge

• Excellent interpersonal and written communication skills required.
• Ability to delegate assignments and follow through on details is essential.
• Excellent consumer relations skills required.
• Knowledge of physician, hospital based billing practices preferred.
• Knowledge of hospital scheduling and billing systems.
• Strong analytical problem solving skills and ability to work with information systems.
• Outstanding project management and task prioritization abilities; ability to meet pre-determined deadlines.
• Ability to supervise, counsel, train, and develop staff Advanced technical skills, as appropriate.
• Must possess ability to be effective and efficient in a fast paced environment, managing multiple competing tasks and priorities.
• Proficient in Microsoft products.
• Bilingual a plus

Functional Accountabilities

Grow

• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Promote the success of organizational and department initiatives by clearly aligning programs to the mission

Human Resource Management

• Participates in the implementation and evaluation of services, programs, and performance standards to achieve departmental goals
• Coordinates daily activities of support staff with regard to workload requirements and available resources.
• Provide ongoing feedback with staff to include rounding, meetings and staff huddles
• Monitors appointment and registration quality, call quality reporting problems and recommending solutions to ensure standards are met.
• Monitors department flow, implementing performance improvement initiatives to ensure physician and staff productivity .
• Monitor time and attendance work quality and behavior and address accordingly

Compliance / Facility Management

• Promotes awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service delivery
• Participates in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibility
• Responsible for the provision of a safe, secure, clean work and patient care environment including the full functionality of equipment and interacting with the applicable business contacts/service vendors to ensure the availability of services at all times
• Monitors space utilization to ensure proper use of space and expansion needs are met.

Budget and Financial Analysis / Planning Revenue Enhancement

• Prepares documentation and projections to support the operating and capital budget planning process.
• Evaluates and recommends purchase of new equipment needed to maximize productivity and quality of care.
• Implements actions to facilitate meeting budget requirements and administers programs within budgetary guidelines.
• Provides monthly reports to leadership identifying outcomes and opportunities for improvement
• Maintains effective working relationships with hospital departments and ROCs and represents CNMC in professional groups and community outreach activities
• Participates in the planning for new business opportunities and services in support of the CNMC mission.

Charge / Data Entry Processing

• Ensures that daily reconciliation of schedules and charge documents occurs, that charge documents are complete with CPT and ICD-9 coding, that demographic changes have been made in the system, and that appropriate referrals are attached.
• Works all established charge reports to correct billing errors and identify staff training needs. Maintains/coordinates filing system of all charge documents
• Ensure timeliness and accuracy of billing. Responds to inquiries and complaints regarding Charging and data entry
• Participates in the establishment and revision of procedures, performance standards and productivity targets for staff

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.