About The Role

is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

Maintains utmost level of confidentiality at all times.
Adheres to hospital policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.
Experienced patient service personnel to greet patients and/or visitors that come into the hospital with a warm welcome, assisting patients and/or visitors to the departments within the hospital and keeping wheelchairs accessible to patients and/or visitors.
Process Lobby Guard screening as assigned.
Use the Hospital Patient Census directory via EPIC Systems to look up and provide patients room and bed information for patient visitors.

Process screening questionnaires as directed by infection control

Support and maintain patient access Workqueues as assigned.
Process point of service collections and some appointment check-ins by department as assigned.
Validate and verify insurance benefits via web sites as assigned
Submit prior authorization request via systems as assigned
Assign MyChart access and perform daily MyChart proxy account audits as assigned.
Answering any questions and explain policies clearly.
Answers the department telephone immediately or within three rings utilizing courtesy and patience.
Listens to customer needs and takes appropriate action as indicated.
Gather patient demographic and financial information in a kind and courteous manner as directed.
Other miscellaneous duties as assigned.

EDUCATION AND/OR EXPERIENCE

⎯High school diploma or general education degree (GED); or one to three months related experience and/or
training; or equivalent combination of education and experience.