Network Operations Center (NOC Engineer)

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs
• Maintain monitoring thresholds, alert policies, and SLA metrics

Incident & Problem Management

• Respond to alerts and outages within SLA timeframes
• Perform triage, diagnosis, and manage incident lifecycle
• Conduct root cause analysis and document lessons learned
• Track trends and recommend preventive measures

Escalation Management

• Serve as primary escalation point for Tier 1 and Tier 2 support team.
• Escalate complex issues to Tier 4 engineers and specialized teams
• Coordinate vendor support and facilitate bridge calls during major incidents
• Manage communication between technical teams, management, and stakeholders.

Network Operations & Maintenance

• Execute firmware updates, patches, and configuration changes
• Configure routers, switches, firewalls, load balancers, wireless controllers
• Implement VLANs, access control policies, and VPN connections
• Perform change management and maintenance window activities

Troubleshooting & Support

• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
• Analyze traffic using Wireshark, tcpdump
• Address DNS, DHCP, firewall, NAT, and VoIP issues
• Work on SSID requests, conference issues and other special requests

Security Operations & Compliance

• Monitor security event logs and SIEM alerts for potential threats or breaches
• Implement and maintain network security policies and access control lists (ACLs)
• Respond to security incidents and coordinate with security operations team
• Perform security vulnerability assessments on network devices
• Ensure compliance with organizational security standards and regulatory requirements
• Maintain audit logs and documentation for compliance reporting
• Participate in security incident response procedures

Field Technician Coordination & Dispatch

Work with field technicians and coordinate tech dispatches for

• PMS (Property Management System) troubleshooting and connectivity issues
• WiFi site surveys, coverage analysis, and wireless optimization
• 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology
• Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

• Maintain network documentation, topology diagrams, SOPs
• Create post-incident and RCA reports
• Participate in capacity planning and continuous improvement initiatives
• Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ years of network operations or NOC experience
• Incident management and escalation handling
• Experience coordinating with field technicians and dispatch operations
• Strong communication and problem-solving abilities
• Calm under pressure during critical incidents
• Team collaboration and mentoring skills
• Time management and prioritization
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
• Willing to work onsite.
• Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

Free one meal a day

Emergency Loan and Other Financial Assistance Program

Free 24 Hours snacks and beverages

Health Insurance

Health Subsidy

Interest-Based Clubs

Life Insurance

Team Socialization Allowance

Perfect Attendance Bonus

Year-End Performance Bonus Plan(Company discretion)

And much more

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CallTek is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals; we specialize in offering tailored solutions that drive efficiency, innovation, and growth.