NOC Monitoring Engineer

Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.

Key Responsibilities

Monitoring & Incident Management

• Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
• Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
• Respond to alerts and incidents in accordance with established SLAs and priority levels.
• Perform root cause analysis on recurring incidents and implement preventive measures.
• Document all incidents, actions taken, and resolutions in the ticketing system.

Network Operations

• Maintain network availability and performance across enterprise infrastructure
• Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
• Monitor bandwidth utilization and capacity planning metrics
• Execute network changes during scheduled maintenance windows
• Maintain up-to-date network documentation and diagrams

System Administration

• Monitor server performance, disk space, and application availability
• Perform basic system administration tasks on Windows and Linux servers
• Monitor backup systems and ensure successful completion of scheduled backups
• Coordinate with vendors and service providers for issue resolution

Communication & Reporting

• Provide timely status updates to stakeholders during incidents
• Generate and distribute daily, weekly, and monthly performance reports
• Participate in shift handover meetings to ensure continuity of operations
• Maintain clear and professional communication with technical and non-technical personnel

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ years network operations or NOC experience
• Incident management and escalation handling
• Experience coordinating with field technicians and dispatch operations
• Hands-on experience with network monitoring tools and systems
• Experience working in a 24/7 operational environment
• Excellent analytical and problem-solving abilities
• Strong attention to detail and documentation skills
• Ability to work independently and as part of a team
• Effective communication skills, both written and verbal
• Ability to remain calm under pressure and manage multiple priorities
• Strong customer service orientation
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
• Willing to work onsite
• Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

Free one meal a day

Emergency Loan and Other Financial Assistance Program

Free 24 Hours snacks and beverages

Health Insurance

Health Subsidy

Interest-Based Clubs

Life Insurance

Team Socialization Allowance

Perfect Attendance Bonus

Year-End Performance Bonus Plan(Company discretion)

And much more

Visit website

CallTek is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals; we specialize in offering tailored solutions that drive efficiency, innovation, and growth.