NOC Coordinator

The NOC Coordinator plays a critical role in supporting the Network Operations Center by ensuring seamless case progression and resolution. This position focuses on proactive follow-up, cross-functional coordination, and maintaining operational efficiency to prevent delays and optimize service delivery.

Key Responsibilities

Proactive Case Management

Actively monitor and follow up on open cases to ensure timely progression, resolution, and adherence to service level agreements.

Property Coordination & Communication

• Initiate outbound calls to properties to gather status updates, verify action items, and facilitate next steps
• Draft and send targeted follow-up emails to ensure accountability and maintain communication flow
• Track ongoing renovations, equipment installations, and other site-specific requirements to completion

Case Advancement & Escalation

• Identify and document clear next steps for each case to prevent stagnation
• Collaborate with internal teams to identify and resolve blockers impacting case progression
• Escalate critical issues appropriately to ensure swift resolution

Documentation & Reporting

• Maintain comprehensive, accurate, and timely case notes documenting all follow-up activities, outcomes, and status changes
• Ensure data integrity across all tracking systems for audit and reporting purposes

Requirements

Technical Knowledge

Foundational to intermediate understanding of wireless infrastructure, network connectivity, and telecommunications concepts

Industry Experience

Prior experience in a call center or technical support environment, with a preference for candidates supporting HSIA (High-Speed Internet Access) and MDU (Multi-Dwelling Unit) operations

Communication Excellence

Strong verbal and written communication skills with the ability to interact professionally with internal teams and external property contacts

Organizational Skills

Exceptional attention to detail, systematic approach to task management, and proven ability to prioritize multiple concurrent cases

Work Characteristics

• Experience with ticketing systems, CRM platforms, or NOC monitoring tools
• Self-motivated and proactive in identifying and addressing follow-up needs
• Ability to work independently with minimal supervision while maintaining team collaboration
• Willing to work onsite
• Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

Free one meal a day

Emergency Loan and Other Financial Assistance Program

Free 24 Hours snacks and beverages

Health Insurance

Health Subsidy

Interest-Based Clubs

Life Insurance

Team Socialization Allowance

Perfect Attendance Bonus

Year-End Performance Bonus Plan(Company discretion)

And much more

Visit website

CallTek is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals; we specialize in offering tailored solutions that drive efficiency, innovation, and growth.