About The Role

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level position to develop your skills in a professional work environment?

The Bridge Group provides managed IT services to a variety of organizations in southwest and central Ohio. We function as the IT department for organizations that don't have the resources to hire internally. You will gain experience with a variety of technologies and solutions as you work alongside our customers in making sure their IT investment is stable, secure, reliable and efficient.

Primary Responsibilities

Guarantee that all customer requests are responded to, followed up on and completed thoroughly
Ensure that all customers have a positive and satisfactory experience
Assist customers with user of their technology stack
Troubleshoot technical issues
Coordinate work with vendors and other third parties to support our customers and their environments
Respond and follow-up with technical requests
Update customer documentation and review existing documentation as needed
Be aware of trends in support tickets to identify possible problems before they escalate

Qualifications

High school diploma or equivalent
Valid driver's license and mode of transportation
Work experience in a technical support and/or customer service role
Superb customer service skills
Ability to think creatively
Ability to communicate information in written and verbal form

Location

The intent is for this role to be remote/hybrid
Applicant must be located in the Dayton, Springfield or Columbus metro areas
Role can be office based in Dayton or Columbus if the applicant is unable to work remotely