About The Role

About the Role

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.

eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.

If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.

What You'll Do

Lead, coach, and develop a team of medical billing specialists
Manage claim submission, payment posting, claims edits, and AR follow-up
Serve as the escalation point for complex commercial payer and denial issues
Identify denial root causes and implement corrective action plans
Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.

Required Qualifications

5+ years of medical billing / revenue cycle management experience
2+ years of team leadership experience in a billing or RCM setting
Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
Strong background in commercial insurance billing, denials management, and appeals
Experience with clearinghouse claim submission and rejections
Proven ability to manage productivity, quality, and performance metrics

Preferred Qualifications

Waystar or comparable clearinghouse/RCM platform experience
Behavioral health, mental health, or specialty outpatient billing background
Multi-site healthcare organization experience
Third-party billing company or outsourced RCM experience
Experience building denial/KPI dashboards and payer performance reports

Why Join Serenity Healthcare

Lead a growing revenue cycle team at a fast-growing healthcare organization
High-visibility role with direct impact on reimbursement and company performance
Opportunity to build and shape billing processes, not just maintain them

Keywords: medical billing manager, revenue cycle manager, eClinicalWorks, eCW, Waystar, healthcare billing, denials management, commercial insurance billing, RCM manager, claims manager, behavioral health billing, outpatient billing manager

Apply now to join Serenity Healthcare's billing leadership team.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.