About The Role

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

USAA is seeking a Principal AI Platform Architect to lead the strategy, architecture, and evolution of our enterprise AI platform. This role will define scalable, secure, and compliant AI capabilities that enable generative AI, agentic AI, machine learning, and advanced analytics across the enterprise. Partnering with senior business and technology leaders, you will establish architecture standards, governance frameworks, and platform roadmaps that accelerate innovation, drive adoption, and deliver business value through responsible AI at scale.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is available for this position.

What you'll do

Collaborates with business and IT stakeholders to understand and finalize strategy, requirements, measures, risks and controls across multiple domains considering cross stream impacts.
Utilizes expertise and research to coordinate with domain architects in the creation of technology decisions with relevant architecture artifacts and proactively apply architecture thinking to conceive evolutionary strategies and roadmaps that can accelerate current capabilities across multiple business functions or IT domains.
Cultivates productive and trusted relationships with front line business executives and IT stakeholders, to provide leadership and guidance to influence and shape priority, funding and execution of architecture solutions and direction for multiple domains and/or portfolios.
Executes and assists in review of formal assessment of domain applications in collaboration with business and application owners to identify strengths, weaknesses, opportunities, threats and risks. Advises executive level business owners of proposed courses of action. Provides assessment summary content to the CTO for presentation to the board.
Defines and documents architecture standards, principles, and policies for and across multiple domains to ensure architectural compliance of technology solutions. Use risk assessment methodologies to draft/evaluate and approve/reject waivers to architecture standards.
Participates in activities that support the USAA technology ecosystem such as Program Increment planning and assistance in troubleshooting of Availability Command Center incidents to resolve complex production issues related to multiple technology domains.
Provides professional and technical mentorship for experienced architects, engineers and IT community colleagues in an open, respectful, flexible and empathetic manner.
Recommends mentoring opportunities specifically to create team redundancy and backfill ability.
Leads the technical design and definition of systems, services, and dataflows across multiple domains and/or portfolios.
Executes architecture practices and processes by ensuring timely completion of deliverables, driving and sponsoring enhancements.
Maintains external relationships with contacts on industry organizations and government boards and vendors in the marketplace related to a business function or technology domain. Achieves one or more of the following external eminence activities: obtaining professional and industry technical certifications, presenting at conferences, publishing technical papers, contributing to open source, authoring patents, etc.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have

10+ years of experience in technology architecture, platform engineering, software engineering, data architecture, or related disciplines, including leadership of enterprise-scale technology transformation initiatives.
Demonstrated experience defining and evolving enterprise platform strategies, reference architectures, technology standards, and multi-year roadmaps that enable adoption of emerging technologies across a large organization.
Experience architecting and implementing AI, machine learning, generative AI, or advanced analytics platforms, including governance, security, scalability, operationalization, and risk management considerations.
Demonstrated success partnering across technology, product, data, risk, security, legal, and business organizations to establish operating models, governance structures, and execution frameworks that accelerate adoption and value realization.
Deep understanding of how AI capabilities can be applied across the technology lifecycle, including architecture, software development, testing, operations, platform engineering, and developer productivity workflows.
Demonstrated ability to evaluate, influence, and guide enterprise investments in AI technologies by defining measurable business outcomes, adoption strategies, value realization metrics, and success frameworks.
Experience communicating complex technology strategies, architecture decisions, risks, and tradeoffs to both technical and non-technical audiences, including executive leadership.
Demonstrated ability to influence organizational AI fluency through thought leadership, education, mentoring, architecture guidance, and cross-functional collaboration.
Deep understanding of technology governance, architecture principles, security controls, regulatory considerations, and risk management practices within highly regulated industries.
Experience leading cross-functional architecture efforts across application, data, integration, cloud, security, and AI domains to deliver cohesive enterprise technology capabilities.

What sets you apart

Experience architecting enterprise AI platforms leveraging technologies such as AWS Bedrock, OpenAI, Anthropic, or equivalent foundation model ecosystems.
Experience designing and implementing enterprise agent architectures, orchestration frameworks, tool integration patterns, and autonomous workflow capabilities.
Experience designing enterprise knowledge architecture and context management capabilities, including knowledge graphs, semantic models, vector search, metadata platforms, retrieval architectures, and context engineering patterns that enable scalable and trusted AI and agentic systems.
Experience establishing enterprise AI governance, observability, evaluation, security, and model lifecycle management capabilities within highly regulated environments.

Compensation range: The salary range for this position is: $164,780.00 - $305,780.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.