Key Account Manager

Job Summary

JOB DESCRIPTION – KEY ACCOUNT MANAGER

Location: Helsinki

Division: Ticketmaster Finland

Line Manager: Senior Sales Director

Contract Terms: Permanent, Full-Time

THE TEAM

You’ll join a collaborative and commercially focused team committed to growing Ticketmaster’s presence across Finland. Working closely with the Sales Director and colleagues across the wider business, you’ll play an important role in identifying new opportunities, building strong relationships across the live entertainment industry and driving continued growth in the Finnish market.

The team combines local market knowledge with the scale, expertise and resources of Ticketmaster’s wider organisation, creating an environment where collaboration, initiative and a strong commercial mindset are key.

THE JOB

We are looking for a highly motivated, commercially driven sales professional who thrives on winning new business. This is a predominantly new business sales role focused on acquiring and winning new clients across Finland. The role focus on identifying, engaging and converting new event organisers, promoters, venues, sports organisations and entertainment partners to Ticketmaster.

Reporting to the Sales Director, you will own the full sales cycle from prospecting and cold outreach through discovery, solution selling, negotiation and closing. Your success will be measured by new client acquisition, new revenue generation and market expansion.

You'll be expected to build a robust pipeline, consistently exceed sales targets and become the face of Ticketmaster to prospective clients across Finland.

WHAT YOU WILL BE DOING

• Build and maintain a high-quality pipeline through proactive prospecting.
• Generate new business through cold calling, networking, referrals, industry events and outbound sales activity.
• Identify and convert high-value prospects into long-term Ticketmaster clients.
• Own the complete sales cycle from lead generation through contract signature.
• Consistently exceed monthly and annual new business targets.
• Develop strategic account plans for target prospects.
• Create compelling commercial proposals and deliver persuasive sales presentations.
• Negotiate commercial agreements and close complex deals.
• Build strong executive-level relationships with decision makers.
• Maintain accurate pipeline forecasting and CRM discipline in Salesforce.
• Represent Ticketmaster at industry conferences, showcases and networking events.
• Continuously identify new market opportunities and emerging event sectors.
• Continuously update client information and activities in Salesforce.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• At least 2 years of documented sales experience.
• Documented good sales results.
• Strong written and verbal communications skills and fluent in Finnish with strong English skills.

YOU (BEHAVIOURAL SKILLS)

• Competitive with a genuine desire to win.
• Naturally curious and always looking for new opportunities.
• Comfortable with cold outreach and business development.
• Resilient and persistent in overcoming objections.
• Results obsessed with a strong sense of ownership.
• Commercially astute with a consultative selling style.
• Energetic networker who enjoys building relationships from scratch.
• Comfortable working autonomously with ambitious sales targets.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#TMFinland

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.