About The Role

We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.

Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?

At Electrolux , we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.

What you'll be doing

As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.

Your responsibilities will include

Managing inbound and outbound customer communications via phone, email, post, and other channels
Supporting customers with pre-sales enquiries and product-related questions
Processing customer orders accurately and efficiently
Resolving customer concerns and complaints with empathy, professionalism, and ownership
Maintaining accurate customer records within our systems
Collaborating with colleagues across the business to deliver excellent customer outcomes
Contributing ideas and initiatives that continuously improve our customer service experience

What we're looking for
We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.

You'll bring

Previous experience in a customer service, customer support, or contact centre environment
Excellent communication skills with the ability to build rapport quickly
Strong attention to detail and organisational skills
A professional and solution-oriented approach to customer interactions
The confidence to engage with colleagues and stakeholders across the business
A positive attitude, enthusiasm, and a strong team spirit
Good Microsoft Office skills
Knowledge of SAP would be advantageous, but not essential
Fluency in English

Why join Electrolux?
At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.
What's in it for you?

Excellent learning and development opportunities
Quarterly bonus scheme
Competitive pension scheme with company contributions up to 8%
25 days annual leave plus bank holidays
Enhanced company sick pay
Healthcare Cash Plan including dental and optical cashback
Life assurance (3x salary)
50% employee discount and 40% friends & family discount on products
Employee Assistance Programme with 24/7 support
Premium Calm App subscription
Hybrid working options available

Where you'll be based

This role is based in our Luton office , with hybrid working available.

Join us as you are

At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.

Ready to help us create outstanding customer experiences? Apply today and join Electrolux in shaping living for the better.

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