About The Role

Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
Selling targeted products/services as part of the customer-initiated interaction
Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
Executes specialized projects and activities and typically works according to set principles
Usually generates and initiates own workload and doesn't need instructions or guidelines
Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
Positions at this level are expected to significantly improve the day-to-day activities/processes
Manages and oversees the implementation of short-term activities within the team
Decisions are of an operational nature within a defined scope
Positions on this level delivers their share of professional responsibilities focusing on professional excellence
Typically manages a team of Individual Contributor co-workers

Qualifications

Minimum of 3 to 4 years leadership experience in a Sales, Outbound Sales, Coaching, or Operations role
Proven experience managing leaders and driving sales performance in a BPO or contact center environment
Strong understanding of outbound sales methodologies, objection handling, and conversion strategies
Experience analyzing performance metrics and translating insights into actionable coaching plans
Excellent communication, stakeholder management, and presentation skills
Demonstrated ability to motivate, influence, and develop high-performing teams