About The Role

Lead end-to-end delivery of the central CRM platform initiative, from current-state assessment to implementation and optimisation
Review existing systems, platforms, and data flows to identify gaps, redundancies, and integration opportunities
Define and drive the CRM roadmap, ensuring standardised data structures, workflows, and scalable architecture
Translate business requirements into functional and technical solutions within Microsoft Dynamics
Oversee system integration, working with Group IT and vendors to connect CRM with enterprise platforms
Drive data migration, cleansing, and governance to ensure high-quality, analytics-ready lifecycle data
Lead automation and workflow design to improve efficiency and enhance customer journey management
Manage project delivery (timeline, risks, testing, and stakeholder engagement), including hands-on involvement in solutioning and UAT

Bachelor’s degree in Information Systems, Computer Science, Business or related field
Minimum 5 to 8 years of experience in project management, preferably in CRM transformation or system implementation projects
Strong hands-on experience with Microsoft Dynamics CRM, in configurations, workflows, integrations and testing
Strong understanding of data architecture, data governance, and lifecycle management in CRM environments
Experience in system integration (APIs, middleware, or similar) and working with technical teams/vendors
Strong problem-solving and solutioning skills, with the ability to bridge business and technical requirements
Familiarity with automation tools, reporting dashboards (e.g., Power BI), and analytics-driven decision frameworks is a plus
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment