About The Role

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Provide high level remote support
Take ownership of an incident across the entire life cycle of the outage
Establish preventative support measures to improve end user experience
Implement ads, moves and changes with the office technology
Engage with local support teams across Asia Pacific to minimize downtime during service outages
Coordinate the allocation of JLL service providers and vendors
Monitor project progress and provide updates to project stakeholders
Assist the Project Manager

Incident Response and Technical Support

Respond to CRE Technology incidents and service requests relating to the following

Audio Visual, Digital Signage, and Screen Sharing
Room booking systems
Workplace mobile applications
Printers and MFDs
Internet of Things, sensors plus more
User Training and Awareness
Co-ordinate 3rd Party vendor on site activities as required

Location

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.