Director I Safety Quality Patient Experience

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Director I Safety Quality Patient Experience

Location

Canton

Facility

Mercy Hospital

Department

Office of SQPE South-Clinical and Operational Improvement

Job Code

T97905

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE within Cleveland Clinic’s Mercy Hospital, act as a member of the local leadership team and support unique challenges within Mercy Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will

• Collaborate with leadership and support teams to develop, and maintain an integrated Quality Plan to achieve quality, safety, and patient experience goals.
• Act as an accountable partner for all clinical areas within their areas of responsibility
• Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.
• Support the medical staff peer review and committees for quality improvement.
• Ensure ongoing professional practice evaluations and focused evaluations are conducted thoroughly and justly.
• Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.
• Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.
• Act as the local leader with the infection prevention department to reduce infections.
• Measure and analyze data reflecting processes and outcomes prioritized by Hospital and the Clinical Transformation Leadership Team.
• Act as the local expert in safety and quality performance for the Hospital.
• Facilitate dashboard reviews, data analysis and decision-making from data.
• Identify and address root causes to lead to sustainable improvement.
• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
• Coach others to improve organizational capacity for improvement.
• Manage the budget for the local quality department as a steward for limited resources.
• Support enterprise improvement projects as necessary.
• Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.
• Present to the governing body on quality performance and goals.
• Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include

• Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field
• Certified Professional in Healthcare Quality (CPHQ) required within one year of hire
• Seven years of process improvement or quality management experience
• Progressive quality and performance improvement research, leadership, supervision, or project team management
• Ability to manage SQPE at a multiple campus hospital under a single Medicare Provider number or a Large Specialized Medical Center

Preferred qualifications for the ideal future caregiver include

• Master's Degree
• Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Process Improvement Certification: Lean, Six Sigma, etc., Certified in Infection Control (CIC) or Certified Patient Experience Professional (CPXP)
• Healthcare experience

Physical Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.