About The Role

The Service Specialist works under the supervision of the Director and Associate Director Talent Mobility Center of Excellence to coordinate clinical schedules and staffing on a daily basis.
Assists with facilitating staffing resources, including supplemental staff and reassignment of staff in collaboration with leaders for optimum utilization of personnel.
Performs a variety of clerical functions and tasks.
Calculate suggested staffing requirements based on patient census and other staffing guidelines. Compare to available staffing and suggest alignment as needed.
Receives daily sick/absent calls, reassigns staff and makes calls to cover as needed.
Receives phone calls, answers staffing and personnel questions when appropriate, and relays messages as needed.
Processes staffing changes by updating daily staffing boards.
Coordinate assignment of float pool and PRN staff to meet the needs of the patients.
Enters and updates data into API to ensure accuracy of reporting.
Print daily, weekly and other periodic API reports as scheduled and as requested by leaders.
Assists with auditing/analyzing API schedules.
Acts as a resource for staff and leaders for API system.
Is knowledgeable of current staffing and scheduling policies and advises leaders of discrepancies.
Assists with maintaining staff schedules.
Uses computers and computer systems to enter data and/or process information.
Communicates daily with the leaders or designee to verify and facilitate daily staffing consistent with patient care needs.
Communicates pertinent staffing plans for future shifts to on-coming Medical Center Coordinator.
Effectively interacts with caregivers and leaders.
Works independently and is capable of adjusting to changing environment.
Other duties as assigned

Education

H.S. Diploma - Required

Work Experience

ANSOF Training. - Required
Knowledge of computer programs (excel, word, etc.). - Required
4-6 weeks on-the-job training. - Required

Licenses and Certifications

Upon Hire

Travel Requirements

Travel to off-site locations may be required. - Required

Skills and Abilities

Essential Technical/Motor Skills

Knowledge of office procedures.
Excellent computer skills.
Excellent organizational skills.
Ability to adapt to a fast-pace working environment.
Must demonstrate the ability to handle confidential information and be willing to sign a statement of confidentiality.

Interpersonal Skills

Must be courteous; work in a professional, caring manner with internal and external customers; have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.
Develops constructive and cooperative working relationships with leaders and caregivers.
Actively seeks opportunities to provide outstanding service to others.
Consistently anticipate and go above and beyond the wants and needs of customers.
Purposefully take the time to listen, keep customers informed and offer empathy.
Demonstrates safe work habits, genuinely takes pride in the appearance of the overall facility, and practices.
Demonstrates appropriate communication related to face-to-face and telephone communication.
Maintains professionalism and confidentiality of patients and caregivers in communications.
Maintains a positive working relationship with other departments and caregivers.

Essential Physical Requirements

Ability to walk, move, kneel, crouch, stoop, reach, stand, push, pull, and lift.
Ability to utilize clear, effective speech when communicating.
Possess full manual dexterity of upper extremities, including neck and shoulder.
Possess unrestricted movement of lower extremities, back and hips.
Possess ability to touch the floor to remove environmental hazards.
Must follow good body mechanics.
Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch. Must have the ability to lift and/or move up to 25 pounds.

Essential Mental Abilities

Possess ability to problem solve, manipulate numbers, interpret data, comprehend, understand, explain, assess, evaluate, plus good short term and long term memory.
Ability to prioritize tasks.

Essential Sensory Requirements

The ability to read and comprehend documentation and policies.
The ability to write in legible documentation style which is readable in the English language.