Customer Service or Call Center Alternative

• This is not another customer service job.
• No headsets. No call queues. No angry customers on hold. No registers to operate.
• You’ll host live casino games on camera and create a professional, engaging experience for online players.
• Think: customer service skills, live hosting, and a modern broadcast studio.
• The communication skills you already have transfer directly to this role. We’ll teach you the games.
• Take a studio tour and see what our Game Hosts do: https://bit.ly/3yKKeU0

What You’ll Do

• Host live casino games on camera, including Blackjack, Roulette, and Baccarat
• Speak to online players in a friendly, clear, and professional way
• Follow game procedures and on screen instructions
• Keep each game moving smoothly and engagingly
• Bring confidence, focus, and personality to every shift
• Complete paid dealer training through Evolution Academy

Why This Job Is Different

• Professional on camera broadcast studio role
• No headsets, call queues, registers, or customers on hold
• No casino floor, smoke, physical players, or cash handling
• Paid training with no casino experience required
• Consistent full time schedule
• Tips on top of your hourly rate
• Career growth within a global company
• A job most people have never heard of and will ask you about

Current Openings

• 3pm to 11pm
• 5pm to 1am
• 7pm to 3am
• 11pm to 7am
• Weekend availability is required

We Offer

• $17.25/hr+ including base rate and guaranteed tip rate, averaging $20–25/hr
• Performance-based bonus opportunity
• 15 days paid vacation annually
• 5 sick days
• Paid breaks - earn tips during breaks
• Full-time guaranteed hours
• Paid dealer and game technique training
• 50% discount on garage parking 1 block from the studio
• Medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Commuter FSA
• Discounted on-site gym
• Nationwide employee discount program
• Modern studio with break room and refreshments
• 401(k) match
• Career growth opportunities

#EVOPAH

Who We’re Looking For

You may be a strong fit if you

• Have customer service, call center, retail, reception, hospitality, or cashier experience
• Are comfortable speaking and appearing on camera
• Communicate clearly and professionally
• Can follow procedures consistently
• Are reliable, punctual, and professional
• Want to use your people skills in a completely different environment
• Can work evenings, weekends, holidays, or overnight shifts

No casino or dealer experience required. We will train you.

Requirements

• Must be 21 years of age or older
• Must pass required background checks
• Must be able to obtain and maintain valid Pennsylvania and West Virginia gaming licenses
• Must be able to work evenings, weekends, and holidays
• Must wear the assigned uniform and maintain professional appearance standards
• Strong communication skills and a positive, professional attitude
• Responsible, dedicated, and dependable

• Evolution is a global leader in live online casino entertainment. Our Philadelphia studio operates 24 hours a day, hosting live casino games for online players.
• At Evolution, everyone is a winner. We welcome people of every background, identity, culture, and level of experience.
• All applicant information will be kept confidential according to EEO guidelines.

Physical Requirements

• Prolonged sitting at counter height chairs and tables
• Repeated use of both hands and arms
• Full mobility and dexterity in the upper extremities
• Ability to see and read a chat screen from at least four feet away
• Ability to communicate verbally with players
• Ability to lift up to 10 pounds when needed
• Ability to work assigned shifts, including evenings, weekends, and overnights

• The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned as business needs evolve.
• All applicant information will be kept confidential according to EEO guidelines.