About The Role

Summary

The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT’s Citrix virtual application and desktop environments across a hybrid infrastructure footprint, including on ‑ prem data centers, colocation facilities, and public cloud. This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud ‑ native hypervisor. The analyst partners with infrastructure, network, security, and application teams to ensure secure access, reliability, performance, and operational excellence.

Duties and Responsibilities

Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on ‑ prem and Google Cloud platforms.
Support on ‑ prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads.
Support hyperconverged infrastructure (HCI) platforms, assisting with capacity planning, performance troubleshooting, and lifecycle activities.
Support cloud ‑ native compute platforms including Google Compute Engine (GCE) for Citrix ‑ hosted and supporting workloads.
Administer and support Citrix components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Provisioning Services (PVS), Machine Creation Services (MCS), and Workspace.
Support NetScaler/ADC and gateway components for secure access, load balancing, and traffic management.
Monitor system health, performance, and availability; respond to incidents and service requests following established procedures.
Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow.
Collaborate with network, identity, security, storage, and application teams to resolve cross ‑ platform issues.
Maintain operational documentation, runbooks, diagrams, and configuration standards.
Participate in scheduled after ‑ hours and on ‑ call rotation, providing support for business ‑ critical infrastructure services.
Support maintenance activities, upgrades, patching, DR testing, and planned change events.
Perform other duties as assigned.

Skills and Competencies

Hands ‑ on experience supporting Citrix Virtual Apps and Desktops in enterprise environments.
Working knowledge of hybrid infrastructure operations across cloud and on ‑ prem platforms.
Experience supporting VMware virtualization (vCenter / ESXi) in production environments.
Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts.
Experience supporting Google Cloud workloads, including GCE, networking, and monitoring.
Strong troubleshooting skills across Citrix, compute, network, identity, and storage layers.
Knowledge of ITIL ‑ based operational practices (incident, change, and problem management).
Strong documentation, communication, and collaboration skills.
Ability to support high ‑ availability, business ‑ critical systems in an operational environment.

Minimum Qualifications

Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
Experience supporting Citrix environments and hybrid infrastructure platforms.
Experience supporting Windows Server and Active Directory ‑ integrated environments.

Preferred Qualifications

VMware, Citrix, or cloud platform certifications.
Experience supporting HCI platforms in enterprise environments.
Experience operating production workloads in Google Cloud.
Exposure to automation, scripting, or infrastructure ‑ as ‑ code tools.

Working Conditions

Hybrid work 4:1, with one day WFH.
May require after ‑ hours, weekend, or off ‑ shift work during incidents, maintenance windows, or critical business events.
Participation in a rotating 24x7 on ‑ call support model is required.