About The Role

Job Summary

We are looking for a motivated and customer-focused Online Sales Executive to manage online customer inquiries, generate sales, and build strong relationships with customers through digital channels. The ideal candidate should have excellent communication skills, a sales-oriented mindset, and the ability to respond quickly to customer needs.

Key Responsibilities

Handle customer inquiries through WhatsApp, social media, website chat, email, and other online platforms.
Promote products and services to potential customers and convert inquiries into sales.
Follow up with leads and existing customers to maximize sales opportunities.
Provide accurate product information, pricing, availability, and delivery details.
Process and coordinate customer orders.
Maintain regular communication with customers and provide excellent service.
Achieve assigned daily, weekly, and monthly sales targets.
Maintain customer records and update sales information.
Work with the marketing and operations teams to support online promotions and campaigns.
Handle customer concerns and resolve issues professionally.
Monitor competitors and identify new online sales opportunities.

Requirements

Previous experience in online sales, telesales, retail sales, or customer service is preferred.
Strong communication and interpersonal skills.
Good negotiation and persuasion abilities.
Comfortable using WhatsApp, social media, email, and online sales platforms.
Customer-focused with a positive and professional attitude.
Ability to work under pressure and meet sales targets.
Good English communication skills; additional languages are an advantage.