Billing Analyst

About Us

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology

Role Overview

We are seeking a detail-oriented Billing Analyst to support our global invoicing operations. The candidate will be responsible for preparing and issuing accurate customer invoices, validating billing information, resolving discrepancies, and ensuring that all billing activities are completed within agreed timelines.

This role requires close collaboration with Sales, Finance, Credit Control, Customer Support and other internal stakeholders across different regions. The ideal candidate will have strong analytical skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced, global environment.

Key Responsibilities

• Prepare, review, and issue customer invoices accurately and within established billing timelines.
• Validate billing information by cross-checking customer contracts, purchase orders, pricing details, and system data.
• Ensure invoices reflect the correct billing entity, customer information, currency, billing period, products or services, and contractual terms.
• Process credit notes, billing adjustments, cancellations, and invoice corrections in accordance with company policies and approval requirements.
• Reconcile billing discrepancies and investigate pricing, quantity, tax, currency, or contractual variances.
• Work closely with Sales, Finance, Credit Control, and other relevant teams to resolve billing queries and prevent delays.
• Maintain complete and accurate billing records, including contracts, purchase orders, approvals, and supporting documentation.
• Monitor outstanding billing actions and follow up with relevant stakeholders to ensure timely resolution.
• Support month-end closing activities by completing billing tasks, reconciliations, and reporting within agreed deadlines.
• Prepare billing reports and provide analysis relating to invoicing volumes, adjustments, exceptions, and outstanding items.
• Support the standardization and continuous improvement of global billing processes.
• Ensure compliance with internal controls, accounting standards, company policies, and audit requirements.
• Provide supporting documentation and explanations for internal and external audits when required.
• Identify recurring billing issues and recommend improvements to processes, systems, and controls.

Qualifications and Experience

• Bachelor’s degree in finance, Accounting, Business Administration, Commerce, or a related discipline.
• 2 - 4 years of experience in billing, invoicing, accounts receivable, finance operations, or a similar role.
• Experience supporting customers or business operations across multiple countries or regions is preferred.
• Working knowledge of billing processes, credit notes, reconciliations, and month-end activities.
• Experience using an ERP or financial management system; knowledge of NetSuite or a similar platform would be advantageous.
• Proficiency in Microsoft Excel and the ability to analyze and reconcile financial data.
• Experience working with CRM systems such as Salesforce would be beneficial.

Skills and Competencies

• Strong attention to detail and commitment to accuracy.
• Good analytical and problem-solving skills.
• Ability to investigate discrepancies and communicate clear resolutions.
• Strong organizational and time-management skills.
• Ability to manage high-volume billing activities and meet strict deadlines.
• Effective written and verbal communication skills.
• Ability to collaborate with cross-functional and geographically dispersed teams.
• Customer-focused approach to resolving billing queries.
• Ability to work independently while contributing effectively within a global team.
• Commitment to maintaining confidentiality, compliance, and strong financial controls.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.