Cancellation Specialist

Your Role

• Manage the organization, processing, and storage of agreements and related documentationacross multiple systems and applications.
• Support the integration and maintenance of document storage processes across all businessentities.
• Prepare and provide complex calculations and financial analyses related to agreements,commitments, and account obligations.
• Ensure applicable minimum commitments and related contractual requirements areaccurately tracked and communicated to Finance
• Manage and execute special projects across Legal, Finance, Sales, and other departmentsassigned and handle sensitive and confidential information in accordance with Sangoma policies and standards
• Respond to internal requests for access to executed agreements and supporting documentation.
• Support the preparation of documentation packages related to disputes, escalations, or other business matters.
• Collaborate cross-functionally with Finance, Sales, Operations, and other internal teams to resolve issues and support business needs

Your Background

• Experience using CRM, workflow, or document management systems; ability to quicklylearn new platforms.
• Experience reviewing agreements, account documentation, or financial records preferred.
• At least one year of experience in finance operations, risk operations, compliance, servicing,or a related function.
• Strong analytical skills with the ability to calculate, reconcile, and document accountactivity, buyouts, or past due balances accurately.
• High attention to detail with strong organizational and documentation practices.
• Ability to manage competing priorities and perform in a fast-paced, agile environment.
• Independent, resourceful, and able to exercise sound judgment in decision-making. Andmust be able to successfully clear a background check.