Outlet Manager

Key Responsibilities

Operations Management

• ● Oversee daily operations to ensure smooth functioning of Santan cafes and restaurants.
• ● Ensure timely preparation and delivery of food while maintaining quality standards.
• ● Monitor and manage inventory levels to ensure accurate stock management and minimise wastage.
• ● Support Grab & Go activation at terminals, including push cart operations.

Revenue and Profitability

• ● Drive initiatives to achieve revenue targets and maximize profitability.
• ● Implement cost-control measures to reduce operational wastage and optimize resource utilization.
• ● Analyze financial reports and operational data to identify areas for improvement.

Team Leadership and Optimisation

• ● Manage rosters and optimise staff allocation to ensure eff icient manpower utilization for FOH operations.
• ● Train, mentor, and motivate team members to maintain high performance and morale.
• ● Conduct regular performance reviews and provide constructive feedback to crew members.
• ● Coordinate with finance and people departments on operational expenses (petty cash) and overtime claims.
• ● Manage staff for Grab & Go push carts, including scheduling, running shifts when needed, supporting recruitment, and ensuring team adherence to operational standards.

Compliance and Standards

• ● Ensure strict adherence to Standard Operating Procedures (SOPs) and hygiene standards.
• ● Conduct regular audits to maintain compliance with health, safety, and sanitation regulations.
• ● Address and resolve any operational or compliance issues promptly.

Customer Satisfaction

• ● Monitor customer feedback and implement improvements to enhance the dining experience.
• ● Ensure all customer concerns are addressed promptly and eff ectively.
• ● Oversee food quality and customer service standards for Grab & Go operations.

Skills Required

• ● Excellent verbal and written communication; strong leadership skills.
• ● Financial acumen for budget development and monitoring.
• ● Solid analysis, problem-solving, influencing, and negotiating abilities.
• ● Time and project management skills, with flexibility for travel.
• ● Proven ability to lead, motivate, and develop an operations team in the food and beverage sector.

Requirements

• ● Degree in Business Management, Hotel Management, or related field.
• ● At least 5 years of operational experience within the food and beverage industry.
• ● Meticulous and well-organized, with strong proficiency in Microsoft Excel, Google Sheets, and other accounting tools.
• ● Proven track record of collaborating eff ectively with teams and successfully managing projects.

Additional Responsibilities (Grab & Go)

• ● Manage staff , scheduling, and shift operations for push carts at terminals.
• ● Support recruitment and onboarding of Grab & Go team members (“troopers”).
• ● Ensure stock ordering aligns with sales targets while maintaining food quality.
• ● Drive sales and operational eff iciency for Grab & Go activation initiatives

Requirements and Qualifications

• Experience: Proven experience in F&B management is a star point. We value leaders who have a track record of managing teams and hitting financial targets.
• Hospitality Background: Fresh graduates with a strong hospitality background and exceptional leadership potential are welcome to apply.
• Technical Skills: Strong understanding of P&L management, labor laws, and inventory software.
• Mindset: Must possess a "willing to learn" attitude and a beginner mindset—always looking to improve despite your experience level. Must be exceptionally resilient under pressure.
• Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
• Food Handler Training (FHT): Must possess FHT certification or be willing to complete it within the first month.
• Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.
• Character: We look for decisive, fair, and inspiring leaders who lead with integrity and a positive, solution-oriented attitude.