Process Associate

Key Responsibilities

• Review AI-generated summaries of medical documents for accuracy, completeness, and relevance.
• Cross-check the summary against the specific client/underwriter requirement specification before finalizing.
• Edit, correct, and format the document to match the exact client specification and template.
• Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented.
• Ensure zero/minimal errors in the final report — accuracy is a top priority.
• Understand underwriting context to ensure the summary supports underwriting decision-making needs.
• Deliver completed reports within the assigned turnaround time (TAT).
• Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead.
• Maintain productivity and quality benchmarks set by the process.
• Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Required Skills & Qualifications

• Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible).
• Strong understanding of, or aptitude for learning, medical terminology and clinical documentation.
• High attention to detail with a strong focus on accuracy.
• Ability to work effectively within a team environment.
• Excellent verbal and written communication skills.
• Professional, courteous, and client-focused approach.
• Ability to consistently meet deadlines/targets within a fast-paced environment.
• Willingness to work day shift.
• Basic familiarity with AI tools is a plus (training will be provided).