Loyalty Agent

• WHAT WILL YOU BE DOING?
• Reporting to the Loyalty Team Leader, the role involves quality engagement with customers, addressing their concerns, and ensuring they have a positive experience.

RESPONSIBILITIES

• Answering customer queries and gathering customers’ feedback by email, and chat, including high-potential customers;
• Ensuring and maintaining the highest standards of quality in customer support;
• Collaborating with other team members to provide high-quality customer support;
• Meeting Service Level Agreement [SLA] targets;
• Meeting Individual KPI targets;
• Sharing feedback, reports, and assisting shift leaders/team leaders when required;
• Reviewing customers’ activity and reporting to team leaders.

REQUIREMENTS

• Have a minimum 6-month work experience with CX Fort.

SKILLS

• Excellent command of English and Turkish, both written and spoken;
• Excellent understanding of the brands and products;
• Ability to work in a dynamic environment, under pressure, on their own initiative and with minimal supervision;
• Diligent and able to prioritise and manage work with excellent attention to detail;
• Good communication, organisational, and multi-tasking skills;
• Flexibility in working hours.

OFFER

WHAT SHOULD YOU EXPECT?

• A casual atmosphere with a supportive, community-driven environment;
• A safe work environment;
• Great work-life balance;
• Teamwork and collaboration;
• Training and personal development;
• An attractive remuneration package;
• Fringe benefits.

• INTERESTED?
• If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.
• All applications will be acknowledged and treated with maximum confidentiality.