About The Role

After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

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The Waldorf Astoria New York

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our residential team , that’s exactly what you’ll do every time you come to work! As a Residential Attaché Manager , you’re not just overseeing daily residential operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every owner.

Here's what you'll do during a typical day

Manage residential operations: Oversee residential activities including guest service and adherence to policies and standards
Monitor and elevate service: Track owner satisfaction, address service issues, and guide the team to implement improvements that enhance the owner experience
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of residential offerings, services, and local attractions
Delight our owners: Welcome owners and their guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Inspire and develop the team: Supervise and support residential team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.