About The Role

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Responsible for the identification, reporting and escalation of emerging operational risk through the execution of Group’s operational risk management framework tools.
Effective management of operational risk issues, including timely reporting, root cause analysis, recommendation of corrective and preventive actions and tracking them to closure
Perform periodic control validation, risk assessments on Ops processes, and Control Quality Assurance (CQA) testing for Ops Risk Metrics/KRI/GLAO to ensure compliance with the Group’s policies, standards/guidelines and risk exposure are within risk appetite.
Perform deep dives of operational processes and landscape reviews, including Turn-around time (TAT) and General Ledger Account Ownership processes (GLAO).
Perform risk reviews for new processes arising from new product launches, transfer of activities or process automation.
Support the execution of business initiatives under the Ops Risk Metrics/GLAO & MJE remit, from requirements gathering, UAT till implementation.
Promote risk awareness and compliance with Group’s policies, standards and guidelines by conducting periodic operational risk trainings and workshops.
Liaison party with other control functions such as Group Risk/Compliance/Finance for advisory matters.

Requirements

Degree in Accountancy, Business or Banking and Finance will be preferred
At least 7 years of experience in Banking Operations, with knowledge of Reconciliation, Projects Management and Operational Risk/Controls within Financial Services
Familiarity with Consumer Banking Operations and/or Wealth Operations will be an added advantage
Meticulous and analytical