Expert Systems Engineer

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.

This is a remote role working rotating shifts.

Responsibilities

• Implement and support enterprise-level Citrix environments
• Install, configure, and maintain Citrix servers and ADCs and related systems
• Identify opportunities to standardize, enhance, and automate existing processes
• Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
• Serve as third level escalation for Citrix support and troubleshooting
• Engage in technical problem solving across multiple technologies
• Performs other duties and special projects as assigned
• Participate in on-call 24X7 support

Contribution towards the team synergy

• Coach, and mentor junior team members and provide leadership.
• Complete root cause analysis and problem management and share with team members to improve team processes.
• Knowledge transfer with other team members to improve overall team education level.
• Take ownership of assigned task(s) and provide project updates.

Qualifications

Academic and Professional Qualifications

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
• Technical certifications

Experience

• 7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment
• One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)
• Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies
• Team Player with proven communication, organizational, and strong interpersonal skills
• Self-motivated, with keen attention to detail and excellent judgment skills
• Must have excellent writing and communication skills
• Ability to prioritize and drive to results with a high emphasis on quality
• Possess a detailed understanding of architectural dependencies of Citrix technologies
• Must have the ability to identify and instill industry best practices
• Ability to translate complex technical information into understandable business language
• Experience in Microsoft Azure Cloud.
• Experience with ITSM tools such as ServiceNow.

Travel Requirements

• May require minimum travel for business needs

Working Arrangements

• Work is performed in a remote environment with minimal exposure to health or safety hazards