About The Role

Job Purpose

To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.
The jobholder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.
Job Holder must be able to source new business of Ultra HNW individuals through referrals, marketing activities, and personal contacts.
Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.
Coach and manage Senior Relationship Managers

Key Result Areas

Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customers
Ability to communicate with HNW clients to structure advise based on client needs
Ability to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.
Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.
Safeguard the bank from potential loss / AML fraud/ and ensure ethical behavior
Safeguard banks reputation by ensuring ethical professional behavior at all times before/during after sales
Enhance market profile and awareness.
Achieve revenue goals, sales & portfolio growth targets across a range of products & services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)
Acquire ‘new to bank’ NHW clients
Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.
Minimize customer attrition
Maintain proactive client contact

Operating Environment, Framework and Boundaries, Working Relationships

Interact with product managers/investment advisory/ line managers/ cross sales mgr / CSO’s to constantly provide feedback on competition and customer response to products/services
Coordinate activities with other department in order to maximize conversions from the lead referral process.
Ensure client expectations are constantly met.

Problem Solving

Ability to understand customer’s financial needs on a one to one basis
Intricate understanding of products pertaining to HNW customers – both internal & external (competitors)
Advanced market knowledge of various investment vehicles / markets / economics.
Accurate projection of sales numbers.
Proactive action on customer feedback /needs
Timely escalation of service issues.

Decision Making Authority & Responsibility

Pricing discretion for effective relationship management
Strong responsibility for ethical selling to customers with complete disclosure about the products & services.

Knowledge, Skills and Experience

University Graduate
Strong numbers, selling & investments/ Financial Market Knowledge
Strong Interpersonal skills and cultural sensitivity
Relationship Management & Networking skills. Extrovert / Amiable personality
At least, 3 years experience of a similar job with another bank
Lead and manage a team of private bankers, providing strategic direction and mentorship.
Develop and execute private banking strategies to attract and retain high-net-worth clients.
Build and maintain strong relationships with existing and potential private banking clients, leveraging your network and industry knowledge.
Stay updated with market trends and competitor activities, identifying opportunities for product enhancement and service improvement.
Collaborate with other departments to ensure seamless delivery of private banking services, including wealth management, investment advice, and tailored financial solutions.
Oversee the development and implementation of innovative private banking products and services, ensuring they meet client needs and market demands.
Monitor and analyze client portfolios, providing proactive advice and solutions to optimize their financial positions.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of ethical conduct.
Represent MashreqBank Egypt at industry events and forums, promoting our private banking offerings and establishing our brand presence.
A bachelor's degree in finance, business administration, or a related field is required, with a preference for advanced qualifications in private banking or wealth management.
A minimum of 10 years of experience in private banking, with a proven track record of acquiring and managing high-net-worth clients.
Strong leadership and management skills, with the ability to motivate and mentor a team of private bankers.
Excellent communication and interpersonal skills, with a client-centric approach to relationship building.
In-depth knowledge of the Egyptian financial market and regulatory environment, including relevant laws and compliance standards.
A proactive and innovative mindset, with the ability to identify market trends and develop strategic solutions.
Proficiency in using banking software and technology for client management and portfolio analysis.
Strong ethical standards and a commitment to maintaining the highest level of client confidentiality.
Fluency in English and Arabic is essential, with the ability to communicate effectively with clients and colleagues.